Support

AireBeam provides Free Technical and Customer Support.  You can contact us by:

  • Text via smart-phone: 520-510-0909 to receive real-time tech support.
  • By phone (520-233-7400).  If you leave us a voice mail, we will act on your message as soon as possible.
  • By email – support@airebeam.net

What to expect when you call Customer Service

  • When you call, if all of our Tier 1 folks are talking to customers, you will be invited to leave us a voice mail which will be attached to a support ticket and placed into a call queue which is processed first in, first out.

  • When you speak with a support rep, the rep is going to ask you to walk through some trouble shooting steps.  We must execute these steps, with your willing cooperation, before we can consider rolling a truck.  We understand that being faced with either an outage or slow service or some inside the house problem is frustrating for you, and our only goal is to identify the problem accurately, so that we can resolve it as fast as possible.
  • By Email – please explain your request in detail.  Don’t just ask us to call you. If you give us detail, we can often resolve the matter immediately.

Text via smart-phone: 520-510-0909 to receive real time tech support.