If you plan to depart Arizona for an extended period of time, you may wish to take advantage of our once a year “put your service on vacation mode” offer ($25.00 Broadband Deactivation/Activation service fee charged when you deactivate. *Additional services to be put on suspension will add to the summer break fee) which stops your monthly billing during your absence. To qualify for this program, the only requirement is that you activate and pay for your service a minimum of 3 months every 12 months. We do not offer partial service months, so your last month must be paid in full, regardless of your departure date. Upon receipt of your request for Summer Break, we will bill your card on file for the Summer Break fee and schedule an automatic close of your account.
- Text or call our Customer Service team at 520-510-0909.
- On the day of departure, unplug the power supply that feeds our antenna from the electrical outlet. It is also a very good idea for you to unplug ALL of your valued electronic devices from their respective outlets. The summer time monsoons, accompanied by lightning, will often destroy electronics which are left powered on.
- When you return, simply plug in your power supplies, and give us a call to reactivate your service. If you do not return and reactivate your service by March 31st of the following year, we will remove our equipment and bill you $30 for the power kit.
Cancellation Note: If you are uncertain about returning to Arizona, simply share that with us when you call and let us know that you wish to cancel your service. You will be instructed to put our power kit in a plastic bag, outside your front door. One of our technicians will collect the power supply and the antenna. If you then decide to return to Arizona, please try to give us three (3) weeks advanced notice of your return date so that you do not have to wait for a hook up date. There will be a $50 fee for each reactivation using this method.
Here is a picture of the power kit (power supply and LAN cable) that we use:…
Power SupplyLAN Cable (Cable may be any color)
Thanks for being our customer. Enjoy your time away from Arizona, wherever that takes you.