The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link:
All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing Terms of Usage.
The FCC’s rules focus on four primary issues:
- Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
- No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
- No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
- Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination.
The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
AireBeam sells Internet connections by the speed (e.g. rate limited). Customers are provisioned with upload speed that is 50% of the download speed to which they have subscribed.
AireBeam continually monitors its network. When evidence of congestion is discovered via latency monitors, AireBeam uses tools to view the traffic by IP address and number of connections. If we see a user who has opened more than 10 simultaneous connections from the same source IP and these connections are persistent, then we begin the process of:
- Attempting to contact the customer to ask him to remove the software which is opening the excessive number of connections
- If we cannot contact the customer, we send an email and then block the customer’s connection.
AireBeam prohibits the use of file sharing software such as BitTorrent that exploit AireBeam’s inability to control the number of simultaneous connections and will attempt to open as many connections as the hosting computer can sustain. The result is literally a torrent of small packets that flood the routers on the network, consuming 100% of the CPU cycles of the routers and interrupting the normal flow of traffic to other end users. We don’t attempt to identify the type of software being used. AireBeam’s systems are triggered by the latency and the visibility of excessive connections and aggregate bandwidth consumption in excess of the customer’s service plan.
Device Attachment Rules
AireBeam does not restrict currently the type of devices attached to our network except that we do not permit:
- hosting servers with public internet access on a wireless connection within our network;
- DHCP servers pointed towards our network
AireBeam uses encryption on all fixed wireless links. The edge of our network is NAT’d. All device access is password controlled. All equipment cabinets are padlocked. AireBeam uses other industry standard methods to protect the security of its network and its customers’ privacy.
ISPs must disclose the following network performance characteristics:
AireBeam uses a high capacity fiber optic circuit to connect our network to the Internet at a secure data center in Phoenix. Our core router is manufactured by RouterMaxx. Our network equipment is manufactured by Ubiquiti, Exalt and Mikrotik. Our backhauls run at airspeeds from 120mbps to 1gigabit per second. Our customers can purchase 1.5, 3, 5, 8, 10, 15 and 20 mbps from us. Nominal Latency on our network is approx 15ms from any customer to our core. We operate our own distributed VOIP switch with telephony servers in Casa Grande, AZ and in Denver, CO. Our Billing and Customer Care servers, application and monitoring servers are located in Casa Grande and Buckeye, AZ and our DNS servers are located in Casa Grande and Denver. Our service supports Browsing, Email, VOIP, Streaming Video and Gaming.
Impact of Specialized Services
AireBeam sells VOIP and its use does not affect the performance of browsing, email, streaming or terminal services.
ISPs must disclose the commercial terms of their broadband Internet access service including those listed below.
AireBeam does not collect or store customer data. We do inspect network traffic but do not attempt to identify destinations. We do not provide traffic or any other information from our network management activities to third parties except Law Enforcement Agencies when served with a duly authorized and authenticated Subpoena.
AireBeam resolves customer disputes on a timely and fair basis. Please see the following links for additional terms and conditions:
Click this link to view our Terms of Usage.
Click this link to download rules specific to Peer to Peer services. Rules pertaining To Peer to Peer and Downloading
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy. Address any questions to us by Email at firstname.lastname@example.org