FAQs

Frequently Asked Questions and Answers

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My connection seems slow. What
should I do about it?
Download the document by clicking HERE . Review the
information in the document, take the indicated actions, and understand that
your connection will not always run at the maximum possible speed.
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A friend needs Internet service. Do you have a Referral Credit
Program?
AireBeam does have a referral credit program. Receive a free month of
service after both you and the person you refer have paid for our three
months minimum service period.

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When I install AireBeam
Broadband, can AireBeam Broadband provide all of my ISP services?

That is correct! AireBeam Broadband is a full service ISP. We provide your
email, web and domain hosting, broadband bandwidth and High Speed access!
AireBeam Broadband provides web based email service. Contact us at support@airebeam.com
or 520-233-7400 to create your email account. Most importantly, we provide you
with free 24 x 7 x 365 support!
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How does AireBeam
Broadband connect to my computer?

AireBeam Broadband installs a small antenna on the roof or sidewall of your home
or office. We run a CAT 5 cable from the antenna through a 3/8″ hole that we
drill through the wall of your building (and seal afterwards) into the room
where your computer is located. Our cable attaches to the LAN (Ethernet) port in
your computer. If your computer does not have a LAN port, we can add one for you
for the nominal price of $39.95 parts and labor included
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Can
my HOA or Landlord Prohibit mounting AireBeam’s Antenna?

The 1996 United States Federal Telecommunication Act provides specific
protections for Home Owners and Renters from State, Local Government and HOA’s
who try to legislate ordinances that prohibit the mounting of protected antennas
for protected services. Fixed Wireless Broadband is one of those protected
services as are the antenna types used by AireBeam. You can click HERE to download
a copy of the Act so that you can provide it to the entity which is claiming
that you are in violation of their laws or rues and regulations.

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What if I have more than one
computer?

If you have more than one computer, you will need a router to divide the
Internet connection that we provide you and share it with all of your computers.
There are two types of routers; One is a wired router
used to connect multiple computers with Ethernet cables
; and the other
is a wireless router which can connect up to four computers with Ethernet cables
and up to 249 computers with wireless network adapters. USB Wireless network
adapters are the easiest to install and work with desktops, towers and laptops.
We currently recommend the Dlink Wireless G family of routers and the Dlink
Wireless G family of USB Network Adapters. For most installations, the lowest
priced router model, WBR-1310 is sufficient. But, if you have to penetrate more
than 4 sheets of sheetrock, from your router to computer, you should consider
the Dlink Wireless N family of routers and USB Network adapters. Once you have
the equipment, you can call us to install it all for a nominal $40.00.
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What should I do if my Internet connection
stops working?

In southern Arizona, our electricity often “bumps” and creates transient spikes.
These power fluctuations can sometimes “confuse” power supplies in your
computer, routers and our antenna. The first “self help” drill that you can
perform is to 1) Shut off your computer; 2) Remove the power cord from your
router for 10 seconds and then plug it back in; 3) Remove the power cord feeding
our power supply for 10 seconds then plug it back in. Wait 60 seconds. Power up
your computer and then try your Internet connection. If you are still
experiencing trouble call our support line at 520-233-7400 or email us from your
smartphone at support@airebeam.com.
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How do I send / receive a fax via the
Internet?

It is really quite simple. Click Here to download a PDF that
explains it all.
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Can I “game” on AireBeam Broadband?
You bet! Our network latency is less than 20ms end to end and back. Combined
with our fast up and down speeds, you’ve got a world-class gaming platform!

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Can I use Peer to Peer and File Sharing on
AireBeam Broadband?

In a word, NO! Peer to Peer and File Sharing turn your computer
into a server, from which hundreds of people out on the Internet can upload.
AireBeam Broadband does not permit servers on our wireless connections because
excessive uploading by untold numbers of non-AireBeam Broadband subscribers
around the world causes excessive traffic on our network which reduces the
performance that our loyal paying subscribers receive. Beyond that, nearly all
of the shared material that P2P users touch is Intellectual Property protected
by US Copyright laws and thus you would likely be breaking Federal Law.

You may download files (1 stream at a time) as you see fit using Internet
Explorer, Chrome of FIrefox, but you may not enable file uploading from your
computer, which turns your computer into a server. For information call Click Here to read our Terms of Use and HERE to read about Peer to Peer restrictions.

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Can I mount an antenna even if my landlord tells
me I can’t?

Your landlord or HOA is telling you that you can’t mount our antenna?…Not so
fast, Abernathy…Read On!

FCC Rules
The FCC has passed rules that grant tenants and home owners certain rights that
permit them to mount wireless antennae to send and receive wireless
communication. You can download the entire rule by clicking HERE!

But, in a nutshell, here are the rules:

      • If you are a single family homeowner, you can mount the antenna
        on you home anywhere you wish. HOA, local, County and State
        regulations to the contrary are prohibited.
      • If you are a tenant in an apartment or a resident in a
        condominium, you are permitted to mount the antennae on any
        privately owned space or common area to which you have exclusive
        access. So, the wall on your deck works, for instance. You must
        submit the permission forms that your landlord or HOA demands
        for such matters and they must approve your request.

But, don’t rely on this excerpt. Download the rules
and read them for yourself. Then, place your order for AireBeam Broadband
service!

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My computer has become slow and so
has my connection. What can I do to restore my speed?

Computer hardware, software, viruses and spyware can all interact to slow down
your computer. Download our White Paper on
Computer Speed
and follow the instructions to make your computer and
home network as fast as possible.

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I’m a Snowbird. Can I put my account on
Vacation Hold during my absence?

Yes! We do indeed offer a “Summer Break” program for Snowbirds. You may call
when you are ready to depart Arizona and place your account on hold.
There is a $25 service charge to disconnect your Internet service
(additional summer break fees may apply for additional services on
your account) and then reconnect them all in the fall
when you return.  We assess and bill the fee when you call and then set
your account(s) to close on the date you specify. While you are gone, there will
be no service billings on your account and you keep your ePhone number. Please
call or email (preferable) us at least 2 weeks before your arrival to avoid long
waiting times for your reactivation. Click Here to read
more about Summer Break
!

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How do I access ePhone Voicemail from my
phone?

Using your touch-tone phone, press *29. The default password (which you may
change) is either 1234 or 0000. By default, your voice mail sends .wav files to
your email address, so it is not necessary to check your voice mail by dialing
*29. However, you may wish to install your personal greetings using *29. For
more features associated with your ePhone service,
Click Here
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What taxes and
fees does AireBeam collect?

AireBeam collects the following taxes and fees:

  • Sales Tax – 7.7% – on sales of hardware
  • Universal Service Fund Fee – set by FCC quarterly – on ePhone service
  • E911 Recovery Fee – $1.90 per month – on ePhone service
  • Regulatory Compliance and Intellectual Property fee – $1.19 per month –
    on ePhone service
  • 411 Information Fee – on ePhone service
  • Administrative Cost Recovery Fee – 4.9% on all invoices