FAQs

Frequently Asked Questions and Answers

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My connection seems slow. What should I do about it? Download the document by clicking HERE . Review the information in the document, take the indicated actions, and understand that your connection will not always run at the maximum possible speed.
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A friend needs Internet service. Do you have a Referral Credit Program? AireBeam does have a referral credit program. Receive a free month of service after both you and the person you refer have paid for our three months minimum service period.

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When I install AireBeam Broadband, can AireBeam Broadband provide all of my ISP services?
That is correct! AireBeam Broadband is a full service ISP. We provide your email, web and domain hosting, broadband bandwidth and High Speed access! AireBeam Broadband provides web based email service. Contact us at support@airebeam.com or 520-233-7400 to create your email account. Most importantly, we provide you with free 24 x 7 x 365 support!
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How does AireBeam Broadband connect to my computer?
AireBeam Broadband installs a small antenna on the roof or sidewall of your home or office. We run a CAT 5 cable from the antenna through a 3/8″ hole that we drill through the wall of your building (and seal afterwards) into the room where your computer is located. Our cable attaches to the LAN (Ethernet) port in your computer. If your computer does not have a LAN port, we can add one for you for the nominal price of $39.95 parts and labor included
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Can my HOA or Landlord Prohibit mounting AireBeam’s Antenna?
The 1996 United States Federal Telecommunication Act provides specific protections for Home Owners and Renters from State, Local Government and HOA’s who try to legislate ordinances that prohibit the mounting of protected antennas for protected services. Fixed Wireless Broadband is one of those protected services as are the antenna types used by AireBeam. You can click HERE to download a copy of the Act so that you can provide it to the entity which is claiming that you are in violation of their laws or rues and regulations.

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What if I have more than one computer?
If you have more than one computer, you will need a router to divide the Internet connection that we provide you and share it with all of your computers. There are two types of routers; One is a wired router used to connect multiple computers with Ethernet cables; and the other is a wireless router which can connect up to four computers with Ethernet cables and up to 249 computers with wireless network adapters. USB Wireless network adapters are the easiest to install and work with desktops, towers and laptops. We currently recommend the Dlink Wireless G family of routers and the Dlink Wireless G family of USB Network Adapters. For most installations, the lowest priced router model, WBR-1310 is sufficient. But, if you have to penetrate more than 4 sheets of sheetrock, from your router to computer, you should consider the Dlink Wireless N family of routers and USB Network adapters. Once you have the equipment, you can call us to install it all for a nominal $40.00.
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What should I do if my Internet connection stops working?
In southern Arizona, our electricity often “bumps” and creates transient spikes. These power fluctuations can sometimes “confuse” power supplies in your computer, routers and our antenna. The first “self help” drill that you can perform is to 1) Shut off your computer; 2) Remove the power cord from your router for 10 seconds and then plug it back in; 3) Remove the power cord feeding our power supply for 10 seconds then plug it back in. Wait 60 seconds. Power up your computer and then try your Internet connection. If you are still experiencing trouble call our support line at 520-233-7400 or email us from your smartphone at support@airebeam.com.
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How do I send / receive a fax via the Internet?
It is really quite simple. Click Here to download a PDF that explains it all.
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Can I “game” on AireBeam Broadband?
You bet! Our network latency is less than 20ms end to end and back. Combined with our fast up and down speeds, you’ve got a world-class gaming platform!

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Can I use Peer to Peer and File Sharing on AireBeam Broadband?
In a word, NO! Peer to Peer and File Sharing turn your computer into a server, from which hundreds of people out on the Internet can upload. AireBeam Broadband does not permit servers on our wireless connections because excessive uploading by untold numbers of non-AireBeam Broadband subscribers around the world causes excessive traffic on our network which reduces the performance that our loyal paying subscribers receive. Beyond that, nearly all of the shared material that P2P users touch is Intellectual Property protected by US Copyright laws and thus you would likely be breaking Federal Law.

You may download files (1 stream at a time) as you see fit using Internet Explorer, Chrome of FIrefox, but you may not enable file uploading from your computer, which turns your computer into a server. For information call Click Here to read our Terms of Use and HERE to read about Peer to Peer restrictions.

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Can I mount an antenna even if my landlord tells me I can’t?
Your landlord or HOA is telling you that you can’t mount our antenna?…Not so fast, Abernathy…Read On!

FCC Rules
The FCC has passed rules that grant tenants and home owners certain rights that permit them to mount wireless antennae to send and receive wireless communication. You can download the entire rule by clicking HERE!

But, in a nutshell, here are the rules:

      • If you are a single family homeowner, you can mount the antenna on you home anywhere you wish. HOA, local, County and State regulations to the contrary are prohibited.
      • If you are a tenant in an apartment or a resident in a condominium, you are permitted to mount the antennae on any privately owned space or common area to which you have exclusive access. So, the wall on your deck works, for instance. You must submit the permission forms that your landlord or HOA demands for such matters and they must approve your request.

But, don’t rely on this excerpt. Download the rules and read them for yourself. Then, place your order for AireBeam Broadband service!

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My computer has become slow and so has my connection. What can I do to restore my speed?
Computer hardware, software, viruses and spyware can all interact to slow down your computer. Download our White Paper on Computer Speed and follow the instructions to make your computer and home network as fast as possible.

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I’m a Snowbird. Can I put my account on Vacation Hold during my absence?
Yes! We do indeed offer a “Summer Break” program for Snowbirds. You may call when you are ready to depart Arizona and place your account on hold. There is a $25 service charge to disconnect your Internet service or a $40 service charge for both Internet and ePhone service and then reconnect them all in the fall when you return.  We assess and bill the fee when you call and then set your account(s) to close on the date you specify. While you are gone, there will be no service billings on your account and you keep your ePhone number. Please call or email (preferable) us at least 2 weeks before your arrival to avoid long waiting times for your reactivation. Click Here to read more about Summer Break!

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How do I access ePhone Voicemail from my phone?
Using your touch-tone phone, press *29. The default password (which you may change) is either 1234 or 0000. By default, your voice mail sends .wav files to your email address, so it is not necessary to check your voice mail by dialing *29. However, you may wish to install your personal greetings using *29. For more features associated with your ePhone service,
Click Here
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What taxes and fees does AireBeam collect?
AireBeam collects the following taxes and fees:

  • Sales Tax – 7.7% – on sales of hardware
  • Universal Service Fund Fee – set by FCC quarterly – on ePhone service
  • E911 Recovery Fee – $1.90 per month – on ePhone service
  • Regulatory Compliance and Intellectual Property fee – $1.19 per month – on ePhone service
  • 411 Information Fee – on ePhone service
  • Administrative Cost Recovery Fee – 4.9% on all invoices